Returns & Exchanges

We hope you will be happy with your purchase. Should you wish to return or exchange an item bought from us, we are willing to accomodate this, provided the item is in a fully resalable condition.

How do I return goods?

First, email us at customercare@myasho.com within 48 hours of receipt of goods to advise that you would like to make a return or exchange. Please clearly indicate in the email subject heading your intention to RETURN or EXCHANGE item(s). Please provide your order number and product description. For exchanges, please state the item you would like instead. Exchanges will be subject to product availability.

My Asho offers a FREE COLLECTION SERVICE to customers on our luxury boutique site. Once you notify us of your intention to return an item, we will liaise with you to organise a suitable time and date for the item to be picked up. Please note, this would need to be within the specified return allowance period (within 14 days of you receiving the items).

Once a suitable collection time and date has been arranged, our customer care team will email you a UPS air waybill (where applicable, and which must be signed), which will need to be attached to your securely wrapped package. Please ensure that that the Returns form received with your order is enclosed within your package.


You also have the option to send the item to us directly yourself, in which case please deliver to: 
 

Returns - My Asho
Suite 22, Unimix House
Abbey Road
London
NW10 7TR
United Kingdom

To prevent fradulent misuse of this policy, at our discretion, we reserve the right to refuse returns

Please read the following terms and conditions for returns

We hope you will be happy with your purchase. Should you wish to return or exchange item an item purchased from us, we are willing to accomodate this provided the item is in a fully resalable condition and meets the terms below.

Items should be returned in their original packaging with all labels attached within 14 days. All Sale and Promotional items – including all items purchased from “My Asho Market”, must be returned within 7 days. 

My Asho Ltd retains the right to refuse to accept returns of used or damaged items. Certain items cannot be returned for hygiene purposes. These include some items of lingerie, swimwear and jewellery.

My Asho Ltd does not assume responsibility for faulty or damaged goods returned after the 14 day return period has passed. Goods returned after this date may be refunded only at our sole discretion and we reserve the right to deduct up to 20% of the original selling price from the refund amount. 

Refunds will either be paid back to the card used to process payment, or it can be added as store credit. Please note that shipping costs will not be included in refund costs except in the case where a faulty item was sent. 

If your item has been sent to a destination within the EU, all sales taxes will be refunded. Outside of the EU, sales taxes and custom duties are non-refundable through My Asho Ltd but customers may contact relevant local customs authorities for information on how to recover these charges. 

My Asho offers a free Returns service for customers shopping on the www.myasho.com boutique Site and who wish to return or exchange purchased items. We can arrange for a courier to collect the items from you. To arrange a return with My Asho, please login to your account and make this request or alternatively contact our Customer Services team. 

Please note that Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. Additionally, to qualify for our free Returns service, items must be returned to us from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.

You also have the option to organise the Return yourself. In such cases, please note the following:

UK customers: Please obtain a free Certificate of Posting (available free from the Post Office) for all returns. You should keep this Certificate until you have received your refund or replacement. 

International customers: Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. Regrettably we cannot refund international carriage charges.

Go to top

Worldwide Delivery and Free Returns on all orders - SHOP TODAY