Returning Items

We hope you will be happy with your purchase. Should you wish to return or exchange an item bought from us, we are willing to accomodate this, provided the item is in a fully resalable condition

How do I return goods?

First, email us at customercare@myashomarket.com within 48 hours of receipt of goods to advise that you would like to make a return or exchange. Please clearly indicate in the email subject heading your intention to RETURN or EXCHANGE item(s). Please provide your order number and product description. For exchanges, please state the item you would like instead. Exchanges will be subject to product availability.

Securely wrap and package the item(s) and send it together with the completed "Returns Form" which came with your order to the following address:

Returns - My Asho Market
Suite 22, Unimix House
Abbey Road
London
NW10 7TR
United Kingdom

To prevent fradulent misuse of this policy, at our discretion, we reserve the right to refuse returns

Please read the following terms and conditions for returns: 

We hope you will be happy with your purchase. Should you wish to return or exchange items bought from us, we are willing to accomodate this provided the item is in fully resalable condition and meet the terms listed below. 

Items should be returned in their original packaging with all labels attached within 14 days. All Sale and Promotional items – including all items purchased from “My Asho Market”, must be returned within 7 days.

My Asho Ltd retains the right to refuse to accept returns of used or damaged items. Certain items cannot be returned for hygiene purposes. These include some items of lingerie, swimwear and jewellery.

My Asho Ltd does not assume responsibility for faulty or damaged goods returned after the 14 day return period has passed. Goods returned after this date may be refunded only at our sole discretion and we reserve the right to deduct up to 20% of the original selling price from the refund amount.

Refunds will either be paid back to the card used to process payment, or it can be added as store credit. Please note that shipping costs will not be included in refund costs except in the case where a faulty item was sent.

If your item has been sent to a destination within the EU, all sales taxes will be refunded. Outside of the EU, sales taxes and custom duties are non-refundable through My Asho Ltd but customers may contact relevant local customs authorities for information on how to recover these charges.

 

UK customers: Please obtain a free Certificate of Posting (available free from the Post Office) for all returns. You should keep this Certificate until you have received your refund or replacement.

 

International customers: Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. Regrettably we cannot refund international carriage charges.


Our full terms and conditions can be found here.

 

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