Shipping & Returns
We deliver to most countries worldwide. Our shipping rates are as follows:
UK Standard Delivery (2-3 working days) £4.95
UK Next Day Delivery (for orders received before 12pm noon) £7.95
Europe Standard Delivery (3-8 working days) £10.00
USA/Canada Standard Delivery (3-8 working days) £15.00
Rest of World Standard Delivery (3-8 working days) £15.00
Global Express Delivery (1-3 days) £40
Orders will be dispatched to you provided
1) The item you have chosen is in stock
2) The delivery address has been verified
3) Payment has been approved
If you are in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund if they are returned within 28 days of receipt.
How do I return goods?
First, email us at email@example.com within 48 hours of receipt of goods to advise that you would like to make a return or exchange. Please clearly indicate in the email subject heading your intention to RETURN or EXCHANGE item(s). Please provide your order number and product description. For exchanges, please state the item you would like instead. Exchanges will be subject to product availability.
Securely wrap and package the item(s) and send it together with the completed “Returns Form” which came with your order to the following address:
47 Pembridge Road
To prevent fraudulent misuse of this policy, at our discretion, we reserve the right to refuse returns.
Please read the following terms and conditions for returns:
We hope you will be happy with your purchase. Should you wish to return or exchange items bought from us, we are willing to refund or exchange a product provided it is in fully resalable condition. Items should be returned in their original packaging with all labels attached within 28 days. All Sale and Promotional items – including all items purchased from “My Asho Market”, must be returned within 14 days.
My Asho Ltd retains the right to refuse to accept returns of used or damaged items. Certain items cannot be returned for hygiene purposes. These include some items of lingerie, swimwear and jewellery. Additionally copies of ARISE magazine sold on this Site cannot be returned.
My Asho Ltd does not assume responsibility for faulty or damaged goods returned after the 28 day return period has passed. Goods returned after this date may be refunded only at our sole discretion and we reserve the right to deduct up to 20% of the original selling price from the refund amount.
Refunds will either be paid back to the card used to process payment, or it can be added as store credit. Please note that shipping costs will not be included in refund costs except in the case where a faulty item was sent.
If your item has been sent to a destination within the EU, all sales taxes will be refunded. Outside of the EU, sales taxes and custom duties are non-refundable through My Asho Ltd but customers may contact relevant local customs authorities for information on how to recover these charges.
UK customers: Please obtain a free Certificate of Posting (available free from the Post Office) for all returns. You should keep this Certificate until you have received your refund or replacement.
International customers: Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. Regrettably we cannot refund international carriage charges.